Keep recoverable work first.
If the app responds, Save As a separate copy and verify reopening. Do not delete preferences, media or caches as a first response. A project can depend on external sources and fonts. Automatic crash recovery is not promised.
For an unresponsive operation, record what was happening and inspect active render/proxy status before starting more work.
Start with the symptom.
| Symptom | First checks |
|---|---|
| Save fails | Read the error; verify a writable folder; preserve the original and try a new path |
| Missing media | Locate original sources; a proxy is not a substitute; preserve a copy before relinking |
| Missing font or changed wrapping | Refresh/check actual face/style, bounds and destination availability |
| Controls faded | Check selection, nesting, applicability, locks and lower promotion links |
| One edit changes several uses | Check whether you entered the shared source rather than an instance |
| Instance stops following | Revert its override; a matching typed value remains overridden |
| Unexpected motion | Inspect clip range, comp time, animation lanes and intermediate keys |
| Output is blocked | Read pending template/slot/media or format-specific refusal |
| Wrong duration/transparency | Inspect actual frame count/rate/alpha and destination interpretation |
| AI connected but no project | Open editor/project normally and start with a state read |
Saved output and uncertain sends.
For a known failed send, follow the candidate’s retry rules for unchanged verified output. If the outcome is unknown, inspect Resolve before repeating; the write may already exist. Files remaining after restart do not establish that old session-only retry state can resume.
Local render resume uses its original snapshot and job. Later source edits do not retroactively alter that render. Do not confuse render resume with sending another destination clip.
Make the problem reproducible.
- App stage/version and OS; relevant GPU/driver context.
- Resolve edition/version/route or AI client/version where involved.
- Minimal steps, expected result, actual result and exact error.
- A redacted capture and optional non-confidential sample.
- Whether source/save/reopen and destination inspection succeeded.
Do not publish credentials, complete client configuration, customer media or personal paths. Avoid repeating uncertain external writes just to create a report.