Find the right starting point.
Something behaves unexpectedly
Selection, source/instance scope, fonts, missing media and save issues.
DeliveryExport or send needs attention
Formats, range, destination identity and uncertain delivery outcomes.
AgentsThe agent connection needs attention
Discovery, editor readiness, stale state and reconnect.
Preserve before repeating.
If the app responds, save a separate copy and verify reopening. Keep original media/fonts accessible. Do not delete preferences or recovery data as a first troubleshooting action. If a send timed out, inspect the actual destination before trying again; it may already have completed.
Prepare a useful report.
Fill only the fields that apply. A minimal, non-confidential reproduction is more useful than an entire real client project. Describe what happened without repeatedly performing an uncertain write.
- Remove credentials, customer material and personal paths from captures.
- Do not send full AI-client configuration or private diagnostic directories.
- State whether a minimal sample may be shared or must remain private.
- Record the exact stage/version rather than only saying “the latest app.”
Ask, report or discuss.
Email and community discussion are the current contact routes. No guaranteed response time, around-the-clock support or paid support service is advertised. Public downloads are not open; use the candidate context if you have been explicitly given a test package.
Make a feature suggestion concrete.
Describe the job you are trying to finish, the current obstacle, the kind of revision you need and the destination. A clear example helps distinguish missing behaviour, discoverability and unqualified output.
Common questions.
Why are the guide pages labelled development guides?
They come from a source-reviewed foundation. Exact public-package installation, human/client walkthroughs and destination qualification still need candidate-specific evidence.
Can I report a problem without sharing my whole project?
Yes. Start with steps, environment and an exact error. Use a cleared minimal example only where it is needed.
Does Undo remove an export or a Resolve clip?
Do not assume it does. App history, output files and external writes are different surfaces. Inspect destination state and follow the route’s recovery rules.
Should I disable security settings to connect?
Use only the instructions for the exact qualified package/route. This site does not recommend bypassing system warnings or changing protections as a generic troubleshooting step.